Do you wish to cancel your subscription to New Faith Network? We're sorry to see you go. If you have any questions or complaints about your subscription, you can always contact our Customer Service. We are happy to help you.
You can always choose to pause your subscription, for instance if you weren't able to watch for a period of time, and come back later when it suits you.
NOTE: It is not possible to cancel your subscription using our app.
Tablet/Smartphone
Step 1: Log in to your account by clicking on the menu on the top left. If you are already logged in, continue to step 2.
Step 2: In the top left, click on 'Account'.
Step 3: In 'Account', click on 'Membership'.
Step 4: Click on 'Update’.
Step 5: You now have the option to cancel or pause your subscription. To cancel your subscription, continue to step 9.
Step 6: Select 'Pause'.(Please be aware that you can pause your subscription for a maximum of 60 days.)
Step 7: Select a date and continue. (Note: When you don't select a date the pause will be 7 days)
Step 8: You have successfully paused your subscription. See you soon!
Step 9: Select 'Cancel'. We will send a confirmation email to your registered email address.
Step 10: You have successfully canceled your subscription to New Faith Network.
PC
Step 1: Log in to your account by clicking on 'Log in' on the top right. If you are already logged in, continue to step 2.
Step 2: In the top right, click on 'Account'.
Step 3: In 'Account', click on 'Subscription plan'.
Step 4: Click on 'Update'.
Step 5: You now have the option to cancel or pause your subscription. To cancel your subscription, continue to step 9.
Step 6: Select 'Pause'.(Please be aware that you can pause your subscription for a maximum of 60 days.)
Step 7: Select a date and continue. (Note: When you don't select a date the pause will be 7 days)
Step 8: You have successfully paused your subscription. See you soon!
Step 9: Select 'Cancel'. We will send a confirmation email to your registered email address.
Step 10: You have successfully canceled your subscription to New Faith Network.
It's your own responsibility to cancel your subscription in time. To cancel your subscription, follow these steps.
Having trouble? We are happy to help! Contact us by clicking on the envelope at the bottom right.