Solving Problems

Why do I see an image, but not a playbutton?
Are your abroad?  The website of New Faith Network detects your IP-address. If your IP-address doesn't originate from on of the available countries, N...
How do I delete cache?
What is cache?  Cache is a storage space where frequently used data are stored temporarily to provide a faster access. On your computer this means the temp...
I've got a voucher code, but can't enter this on my profile
I'd like to enter the vouchercode!  You've received a voucher code? If you have a paid subscription with New Faith Network, you can enter a vouch...
Why is New Faith Network not working?
If New Faith Network is not working you could be experiencing problems with your internet connection, your device or your account. To proceed, check first i...
Why doesn't my TVs internet browser work with New Faith Network?
A lot of smart-tv's nowadays have an internet browser. Unfortunately, this is a limited browser which isn't supported by our website. 
How can I solve my network problems?
One of the most common problems that occur watching New Faith Network is caused by a weak or bad network connection. Videos often buffer or load for a long ...
Why does NFN say my account is already in use?
Are you logged in with your account on multiple devices? Or did you share your login information with friends or family?  It's possible that your acco...