General Questions

What is New Faith Network?
New Faith Network is a unique, interactive online platform which connects faith and our daily lives. The platform offers a vast, high-quality and current ra...
When is Customer Service of New Faith Network available to answer my question?
Our customer service is available Monday to Saturday from 9 AM untill 9 PM. We try to answer your question within 24 hours. On Sundays and Festive Holidays...
Which internet browser can I use?
There are many internet browsers which you can use to watch New Faith Network; we aim to be available for many people. You can watch the videos on New Faith...
Can I save or download the videos of New Faith Network?
If you have an active premium account,  you will be able to download a selection of our films and series. After downloading these on your device you will al...
In which countries can I access New Faith Network?
New Faith Network is available in the Netherlands, Belgium, Luxembourg, the United Kingdom, Ireland, Norway, Sweden Australia and New Zealand. If you live i...
I have a content-related question about a video
Do you have questions about a certain film, series or video, of which you cannot find the answer to? You can contact us by clicking on the red envelope at t...
Where can I share my story or testimony?
Do you have a special story or testimony you would like to share with us? We would love to hear from you! Your story will inspire us and can encourage other...
On how many devices can I watch New Faith Network at the same time?
If you have a subscription to New Faith Network you are able to watch New Faith Network on two devices at the same time.  If you have a premium subscriptio...
I have a question for New Faith Network, how can I reach you?
Do you have a question and you can’t find the answer on our support page? You can contact us by clicking on the red envelope at the bottom right of the page...
What is the streaming quality of New Faith Network?
New Faith Network aims to offer the highest resolution possible. The streaming quality may vary depending on the device which is being used. The quality als...